Privacy Policy

Effective Date: 23 August 2025   |   Last Updated: 23 August 2025

1. Information We Collect

We may collect the following information when you use our website or services:

  • Personal details (e.g. name, email address, phone number) provided when contacting us.
  • Business information such as pub or venue details, branding preferences, and menu content for website projects.
  • Technical data such as IP address, browser type, and device information collected automatically via cookies or analytics.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotes.
  • Deliver web design, branding, and content services.
  • Maintain and improve our website and services.
  • Comply with legal or regulatory obligations.

We do not sell or rent your personal data to third parties.

3. Sharing Your Information

We may share your information with trusted service providers, including:

  • Google services (e.g. Sheets, Maps, Analytics) where used in your project.
  • Hosting providers for delivering your website.
  • Email or communication platforms to manage contact.

All third parties are required to keep your data secure and use it only for agreed purposes.

4. Data Retention

We retain your information only as long as necessary to provide our services, and for up to 6 years afterwards to meet legal and business obligations.

5. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.
  • Ask us to correct or delete your information.
  • Withdraw consent for us to use your data (where applicable).
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise these rights, contact us at hello@neonsites.co.uk.

6. Cookies & Tracking

Our website may use cookies or Google Analytics to help us understand visitor behaviour. These do not identify you personally. You can disable cookies in your browser if you wish.

7. Security

We implement appropriate measures to protect your data. However, no online transmission or storage is completely secure.

8. Updates

This policy may be updated from time to time. Any changes will be posted on this page with a new “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: hello@neonsites.co.uk

Phone: 07488341298